At https://vetementsco.us/, we aim to make your shopping experience smooth, reliable, and stress-free. This Shipping & Return Policy explains how orders are processed, shipped, and handled if you need to return or exchange an item. By placing an order on our website (vetementsco.us), you agree to the terms outlined below.

1. Shipping Policy

1.1 Where We Ship

We currently deliver across the United States and selected international locations. Availability for your region will be shown at checkout.

For international orders, customs duties, taxes, or import fees may apply and are the responsibility of the customer.

1.2 Shipping Options & Delivery Times

We offer multiple shipping methods depending on your location:

  • Standard Shipping:
    • U.S.: 5–10 business days
    • International: 10–20 business days
  • Express Shipping:
    • U.S. only: 2–5 business days
  • Free Shipping:
    • Available on selected orders (shown at checkout)

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

1.3 Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • Once shipped, you’ll receive a confirmation email with tracking details (if available).
  • Processing may take slightly longer during high-demand periods or promotions.

1.4 Delivery Disclaimer

Delivery times are estimates and may vary due to external factors such as weather, courier delays, or customs clearance. We are not responsible for delays caused by shipping carriers or international customs.

1.5 Lost or Damaged Orders

Lost Packages:
If your order hasn’t arrived within the expected timeframe, contact us within 30 days of shipment. We’ll investigate with the carrier and help resolve the issue.

Damaged or Defective Items:
If your order arrives damaged or faulty, please contact us within 7 days of delivery with photos and details. We’ll arrange a replacement or refund after review.

2. Return Policy

2.1 Return Eligibility

We accept returns under the following conditions: https://vetementsco.us/

  • Requests must be made within 30 days of delivery
  • Items must be unused, unworn, and in original condition
  • All tags and packaging must be intact

Certain items (like undergarments or customized pieces) cannot be returned unless defective.

2.2 How to Start a Return

To begin a return:

  1. Email our support team with your order number and reason
  2. Receive return approval and instructions
  3. Ship the item back within 14 days of approval

2.3 Refunds

  • Once your return is received and inspected, we’ll notify you of the status
  • Approved refunds are issued within 5–10 business days to your original payment method
  • Original shipping fees are non-refundable, unless the return is due to our mistake

2.4 Exchanges

We offer exchanges for different sizes or colors (subject to availability).

  • Follow the return process and request your exchange
  • If the new item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the balance

2.5 Non-Returnable Items

The following cannot be returned unless defective:

  • Final sale or clearance items
  • Undergarments or hygiene-related products
  • Customized or personalized items

2.6 Return Shipping Costs

  • Customers cover return shipping costs unless the issue is our fault
  • If we made an error (wrong or defective item), we’ll provide a prepaid return label

3. International Orders

  • Customers are responsible for all customs duties and taxes
  • Return conditions remain the same as domestic orders
  • Return shipping costs are the customer’s responsibility unless the item is defective
  • Refunds do not include original shipping or customs charges

4. Contact Us

For any questions or to start a return, reach out to us:

Email: support@vetementsco.us